Frequently Asked Questions (FAQs)

Q: What methods of payment do we accept?

We accept cheque payments through the bank at Trucarz Limited Bank Account or via M-Pesa. We can either receive cash when you arrive at our offices for collection. 

Q: What is the minimum age to rent a car  at Trucarz?

You should be 23 or older with a valid driver’s licence that you have held for 2 or more years.

Q: What type of driver's licence is accepted at Trucarz?

A valid Tanzanian Driving license or a valid international drivers license with your passport copy will be accepted and English translation is required for licenses recorded in a foreign language. We also accept driver licenses issued by Southern African Development Community (SADC) member states.

Q: What do you need to bring when you hire a car from Trucarz?

Please bring introduction letter from the local government authority, your valid drivers license card (for Tanzanians) or a valid international drivers license with a copy of your passport (for foreigners).

Q: What do you do in the event of a breakdown?

Contact Trucarz at +255 744 888 826 to receive immediate assistance within Tanzania.

The renter will be assisted in the following way:

Battery Jump-start

If the vehicle's battery is dead, the service provider will jump-start the vehicle in order to ensure the vehicle can be safely driven to the nearest service center.Vehicle

Lockout Service

In the event of keys being locked in the vehicle, a locksmith will be appointed to unlock the vehicle, at the renter’s expense.

Emergency Fuel Delivery

If the vehicle runs out of fuel, a limited supply of fuel will be delivered to the renter to enable you to reach the nearest petrol station. (Cost of the fuel and delivery fee for the renter’s account)

Extrication/Winching Service

If a vehicle becomes stuck, it will be extricated or winched as long as it is adjacent to a passable, established road or thoroughfare and can be safely reached from the hard road surface, at the renter’s expense.

Towing service

Sometimes a breakdown will occur at inconvenient locations. If the vehicle breaks down and requires towing, contact Trucarz and we will appoint a towing operator to tow the vehicle to the nearest repairer.

Q: What happens if you get traffic fines?

The renter is liable for payment of all traffic fines, relating to penalties as a result of the drivers fault. In the event a traffic fine is issued resulting to a penalty in respect of the rented vehicle, please call Trucarz emergency number at +255 744 888 826

Q: Are there any hidden costs?

No, none at all.

Q: When will my final invoice be ready?

It is available as soon as the contract is closed, which for most renters is immediately after rental termination. There are instances that this is longer subject to the situation for re-fuelling, damages or similar. 

Q: Should I fill my car up with fuel before I return it?

Yes. When a vehicle is returned to us at any one of our locations, you are required to refuel the vehicle with the same fuel quantity as granted upon commencement of the rental. We shall charge $5/litre should the vehicle not be re-fuelled to the appropriate levels. 

Q: What is Trucarz’s typical rental cycle?

Our car rentals are charged in 24-hour cycles. Late return of vehicles will result in renter’s being charged for an additional day.

Q: What if I want to extend my rental period?

If you wish to extend the rental beyond the original return date, authorization must be obtained from Trucarz prior to the expiry of your rental agreement. Contact fleet manager directly. Failure to do so will result in Trucarz reporting the car stolen and it immediately negates all waivers and additional days will be charged by cash at the extension rates.

Q: What are the rules for crossing borders into other countries?

All Vehicles rented are required to be driven within the national borders of the United Republic of Tanzania. Our vehicles are not permitted to be driven outside the national borders. Please contact Trucarz for further request for cross-border rules into other countries. What are rules governing free kilometers for vehicle rentals? We provide a fixed price for daily rentals, thus there is no extra cost. 

Q: What type of roadside assistance do you offer?

We provide 24/7 roadside assistance, renters can telephone our emergency number. We have a vehicle and driver on call 24/7 to assist. We offer this service FREE of charge. In the event of a breakdown in rural areas within Tanzania, we manage to provide details of the nearest garage/service station to have the vehicle repaired at our emergency vehicles rush out to proved assistance we handout a replacement vehicle to the renter as we manage to fix to the original leased vehicle.

Q: Are the vehicles equipped with tracking devices?

All our vehicles are equipped with vehicle tracking devices to locate the vehicle real time with a click of a button.

Q: What liability waivers do you offer?

We offer Collision Damage Waiver (CDW) and Theft Protection (TP) for all self drive rentals. The cost of this waivers are included in the rental price and no further hidden charges are levied. Please refer to the Rental Agreement, this is the maximum  the client is liable for in the event of damage or theft of our rental vehicle.

Q: What is Payment on Arrival (POA)?

Trucarz requires payment on arrival  rather than payment on termination. Renters are required to pay in full daily rental amount upon collection of their vehicle.

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